Knowledge

Company knowledge base

Feed manuals, pricing rules and FAQs to the agent — answers cite their sources.

What it does

Seven formats upload directly — txt, markdown, csv, html, pdf, docx, xlsx — parsed and chunked locally into the vector store. Retrieval is hybrid: vector recall reranked by keyword and phrase hits, and every answer carries source snippets you can click back to.

Embeddings default to a zero-cost local scheme and switch to a real embedding service in production; dimension mismatches fail loudly rather than silently mixing indexes; scanned PDFs and complex tables fall back to external OCR parsing.

Core capabilities

Seven formats

Plain text through PDF, Word and Excel — one intake for everything.

Hybrid retrieval

Vector plus keyword and phrase reranking; answers arrive with receipts.

OCR fallback

Scans and complex tables route to external parsing — no dead corners.

Feature checklist

  • Qdrant vector store with overlap-window chunking
  • Three agent tools: search, answer context, source listing
  • Reindexing, chunk inspection and store stats built in

Want to see this module run?

Book a demo and we'll run this module on real data.